General Terms and Conditions of L'ATELIER DE DOFFETTO
The following general terms and conditions apply to the use of the website www.latelierdedoffetto.com and any other consultation and purchase made with the company L'ATELIER DE DOFFETTO as of August 21, 2024. By placing an order for services or products offered by L'ATELIER DE DOFFETTO, you accept without reservation the terms and conditions outlined below. Please read them carefully. No sale will be effective without prior agreement to these general terms and conditions.
1. PURCHASES
In accordance with the Hamon Law (Law 2014-344 of March 17, 2014) regarding consumer rights, L'ATELIER DE DOFFETTO informs you that any order placed on our website or with our sales team is an order with a payment obligation. An order is considered as such once a shopping cart has gone through the payment process and has been confirmed by written agreement via email with our sales team.
2. PRICES
The prices listed on the website www.latelierdedoffetto.com are expressed in euros. VAT is not applicable (Art. 293B of the CGI). Outside the EU, any taxes and customs duties are the responsibility of the customer, in addition to our service. The customer will be informed of any additional charges only once the goods have arrived at the customs of their country. Cash payments at the time of order do not entitle the customer to any discount.
3. PAYMENT METHODS
Two payment methods are accepted:
- By bank transfer:Our bank details will be communicated to you when you request payment. L’atelier de Doffetto reserves the right to suspend the order and delivery in the event of refusal of payment authorization by the banking center.
- Cash on delivery directly at the workshop. Once your payment is registered, your order is confirmed for immediate processing without delay.
4.PAYMENT TERMS
All orders are validated upon receipt of payment; no order can be placed with deferred payment. Orders for products and items available directly online or requests for custom-made items will be validated and prepared only upon receipt of full payment.
5.REFUNDS & CLAIMS
L'ATELIER DE DOFFETTO is committed to providing you with quality products. However, if you are not satisfied with your purchase, you have the option to return the item(s) within 14 days from the date of receipt of your order, with the exception of personalized and custom-made items. To return an item, please write to us at: l.atelier.de.doffetto@gmail.com, including your invoice/order number, your name, and the legitimate reason for the return. The item must be returned in its original condition, intact, without defects or signs of use or exposure, and packaged to protect it from damage, scratches, liquids, or any deterioration. Return shipping costs are the responsibility of the customer. Damaged or incomplete items will not be accepted. The refund will be processed within a maximum of 14 days from the date of receipt of the returned goods, excluding shipping costs, and will be made by bank transfer or in cash only to the customer who placed the order (same name and address). We invite you to share your feedback with us via email, and we are committed to responding as quickly as possible. L'ATELIER DE DOFFETTO cannot be held responsible for improper use of the item. A protective finish can be applied to the item upon your request. The type of protection depends on the intended use of the product. Any protective finish (varnish, oil, etc.) will alter the color of the wood. L'ATELIER DE DOFFETTO will always advise you to protect the item according to its intended use:
- Used as decoration: a varnish is recommended, either matte or glossy. This will protect against possible stains. A varnish will cause a color change in the wood and may make the design less visible, especially if it is detailed. The application of a varnish layer should be renewed when necessary.
- Used for presenting food: oil must be applied; without this protection, food placed on the wood will inevitably cause irreparable stains. As a protective oil, corn oil, sunflower oil, peanut oil, or olive oil can be used, depending on any potential allergies. Any application of oil will cause a color change in the wood, darker, which unfortunately cannot be determined before application. Any use of sharp objects (knife, cleaver, etc.) directly on the wood/design will inevitably cause damage.
6. PACKAGING AND SHIPPING COSTS
Each order is delivered in a sealed package with protection for optimal transport conditions. Your presence or that of a third party is required upon receipt of the order. If damage to the package is noted upon delivery, it must be refused, and we must be notified immediately. No fixed time or request for contact with the delivery personnel is possible. Shipping costs are included in the price of our items for sales in France, Belgium, Luxembourg, the Netherlands, Spain, and Portugal. The shipping cost for destinations other than the previously mentioned countries depends on the size (scope) and total weight of your order as well as the destination.
7. SHIPPING
Shipments are only made after the complete payment of each order is registered. Failing that, the goods are not shipped and remain the property of L'ATELIER DE DOFFETTO. For items in stock at the time of payment of your order, a delivery time of 2 to 7 working days (excluding Saturdays and Sundays) is required to fulfill the order. Deliveries depend on product availability, raw materials, possible graphic and technical modifications, as well as the necessary bank checks for payment validation. In case of delay, we will make every effort to keep you informed of delivery times and conditions for receiving the goods (primarily by email). L'ATELIER DE DOFFETTO ships its goods via La Poste or to a Relay Point. Once your order is confirmed and processed, we will send you a shipping notification by email. In case of loss, damage, or any other harm to the goods, or in case of delay, it is up to the recipient to make the necessary and sufficient observations, to take motivated reservations, and, in general, to take all necessary actions to preserve their rights and to confirm the reservations in the legally required forms and deadlines, failing which no action can be taken against the carrier, and no complaint will be recorded. L'ATELIER DE DOFFETTO cannot be held responsible for incidents beyond its control that occur during transport and cause delivery delays. In case of refusal of the goods by the recipient, as well as in case of failure by the latter for any reason, all initial and additional costs remain their responsibility. Regarding exports, all goods are subject to inspection and retention by the local customs of the customer's country. As a result, delivery times are no longer guaranteed by KOZIEL® or the carrier. L'ATELIER DE DOFFETTO disclaims all responsibility for the retention time of the goods by customs, as well as the condition of the packages following customs inspections. Each customer placing an order with L'ATELIER DE DOFFETTO (individual or professional) must ensure that the purchased items can be legally imported into the destination country. The recipient customer is the official importer and must comply with all laws and regulations of the destination country. Orders shipped outside France may therefore be subject to customs duties, import taxes, or fees collected by the destination country. These local taxes and additional customs clearance fees must be fully paid by the sole recipient. L'ATELIER DE DOFFETTO never pays these fees and has no knowledge or control over them. Customs policies vary widely from country to country, so the customer may contact their local customs office for more information. When customs clearance procedures are necessary, customs are free to retain the package(s), causing delays in the initially planned delivery times. L'ATELIER DE DOFFETTO and its transport partners cannot be held responsible for these delivery delays. Please contact the carrier involved in the delivery to know the status of the delivery. If the recipient customer refuses to pay the customs import taxes or other fees (contrary to the general sales conditions of L'ATELIER DE DOFFETTO which they accepted when placing the order), L'ATELIER DE DOFFETTO reserves the right to either:
- Destroy the goods, which does not entitle the customer to any refund from L'ATELIER DE DOFFETTO.
- Return the goods to L'ATELIER DE DOFFETTO, in which case all costs incurred by this decision will be automatically deducted from any refund request of the order or re-invoiced by L'ATELIER DE DOFFETTO if the amount of these costs exceeds the initial order. Any refusal results in extended refund periods due to the waiting time for customs documents and the carrier (up to 6 weeks after inspection of the goods by L'ATELIER DE DOFFETTO and subject to the condition of the returned goods). Orders picked up by the customer or their chosen service provider at the workshop are no longer guaranteed or insured against transport damage once the goods have left our premises.
8. SPECIAL ORDERS
Orders are considered special orders when they involve customization or modification of existing products available on the website www.latelierdedoffetto.com, as well as any creations not offered on the website but which are customized with specific requests (personalized drawing or text, item shape, type of support, etc.). The announced production times begin upon receipt of full payment. Changes in the customer's request may result in a modification of rates validated by the customer. Any special order is recorded and put into production only after receipt of full payment.
9. PERSONAL INFORMATION
You guarantee that the personal data provided during your registration and/or order as a customer are accurate, up to date, and complete in all respects. You are prohibited from impersonating any other person, natural or legal, or using a false name or any name you are not entitled to use. In accordance with the Data Protection Act, L'ATELIER DE DOFFETTO commits not to disclose your contact details to third parties for commercial purposes unless you have expressly requested it.
10. SAFETY STANDARDS
All our items and creations are made from natural wood and sold as presented. L'ATELIER DE DOFFETTO is not responsible for any allergies, irritations, or other hypersensitivity caused by the wood species or any protection applied at your request.
11. DISPLAY AND TRANSPORT
L'ATELIER DE DOFFETTO's items are intended for indoor display only, in a clean and dry space, at temperatures between 15 and 25°C. Any use, even temporary, outdoors is strictly prohibited. It is strongly discouraged to place our items near any intense heat source (radiators, boilers, fireplaces, stoves, etc.), as well as humid places, which could cause permanent deformation of part or all of the product. Exposure of our items to direct sunlight should be avoided (risk of total or partial discoloration). UV treatment by a possible varnish does not guarantee optimal retention of pyrography designs/writings under outdoor exposure conditions due to UV and rain. Our items should be handled with care during transport and handling.
12. MAINTENANCE
Untreated items (natural, without protection) can only be wiped with a soft, dry cloth (to remove dust, for example). However, no product (not even clear water) should be applied to an untreated item, as it may leave indelible marks or stains. For items treated with varnish or oil, surface cleaning should only be done by hand with a soft cloth, dry or with clear water. No treated or untreated item should be placed in the dishwasher. The application of protection on an item should be renewed with the same protection when necessary (depending on the frequency of use). The use of other chemical or non-chemical products may irreparably damage the item and thus exclude any warranty.
13. WARRANTIES
L'ATELIER DE DOFFETTO's products and items are not guaranteed.
14. COLORS
Computer screens, tablets, or mobile phones whose screens are not calibrated may distort the colors and tones of the items. L'ATELIER DE DOFFETTO disclaims all responsibility in case of dispute for this reason.
15. COPYRIGHTS
In the event that files are provided to L'ATELIER DE DOFFETTO, L'ATELIER DE DOFFETTO is not responsible for the images used and provided by the customer. It is the customer's responsibility to ensure by all possible means that the documents entrusted to L'ATELIER DE DOFFETTO are not protected by any artistic property, trademark, or design registration. L'ATELIER DE DOFFETTO disclaims all responsibility in case of misuse. Placing an order involving the reproduction of an object that is protected by law implies the customer's assertion of the existence of a reproduction right in their favor.
16. LEGAL PROVISIONS
The content of this site is intended to be accurate; however, L'ATELIER DE DOFFETTO assumes no responsibility for the editorial content. The photos are non-contractual. All rights reserved. Each product purchased is sold according to its description, which specifies the specifications concerning that product. Our products are offered within the limits of available stocks. L'ATELIER DE DOFFETTO reserves the right to modify any part of the models offered for sale, to remove or add certain models and/or products, without notice.
17. JURISDICTION
In the event of a dispute, the competent jurisdiction for all claims against L'ATELIER DE DOFFETTO is the Commercial Court of Périgueux. Any clauses contrary to the above are considered null and void. The mere act of placing an order or accepting the order confirmation implies the customer's agreement to the conditions stated above.
18. CUSTOMER SERVICE
L'ATELIER DE DOFFETTO is concerned about the quality of its products and items. For any additional information, you can contact us by email at l.atelier.de.doffetto@gmail.com or write to the following address: L'atelier de Doffetto, 114 chemin de Lasserre, 24290 Coly Saint Amand (France).
Updated on August 21, 2024